At James & Olive, your satisfaction is our number one priority.
If you have a situation that requires a return, exchange, or credit, we will help you with a prompt resolution. Please note the guidelines below:
We will gladly accept your return for a full refund within 14 days from receipt of purchase. If you cannot return your purchase within 14 days of receipt, we will gladly issue a store credit up to 30 days of receipt of your purchase. After 30 days, all sales are final. We will not make exchanges past 30 days. See Exchange Policy below.
Exceptions: This does exclude pre-order or customer order items and sales items. In addition, unfortunately we cannot accept returns on hair accessories, hats, swimwear, earrings, socks, and tights due to sanitary reasons.
Items that are marked 50% off or higher or on promotion are final sale.
Items you choose to return must be returned exactly as you received them. The item must be in its original packaging (including its original protective covering, hangers, etc.), and all tags/labels must still be attached to the item. Garments, blankets, and other fabric items must be free from odor, dirt and debris.
Most of our apparel is quite delicate. Therefore, items damaged when worn (as children are very active), and items that have shrunk when washed, cannot be returned or exchanged. Should you have any questions, please contact us prior to your purchase using our phone number or email. Unfortunately, if the item is received in a condition where it cannot be resold, the order will be returned to you and additional shipping charges will apply.
Sometimes we will offer a free gift as a thank you for your order. In such instances, please accept the gift as a thank you for shopping at James & Olive. Likewise, if the promotion is still running, you will not receive an additional gift.
Unfortunately, we cannot refund your original shipping charges.
"Free Shipping" returns: If you are returning an item that featured "Free Shipping” or qualified for "Free Shipping", the refund applied will be for the item price minus $5.95, our standard flat rate shipping fee. If you prefer to exchange your original free shipped item for another item that also qualifies for free shipping, the standard $5.95 rate will be added to cover our expense. We will make an exception to this rule, only if your item is deemed defective. Then, it will be replaced with no additional shipping charges. If exchanging a free shipping item for a standard shipping item, you will be charged our regular shipping cost.
We trust that you understand fully the return criteria above. Unfortunately if these conditions are not met, we will unhappily not be able to issue you a refund, exchange or credit.
Return for Refund: If you've met the criteria above and wish to return your purchase within 14 days of delivery, please follow this procedure:
Please contact us via email at email@example.com in order to receive a Return Authorization (RA). You will receive your RA within 48 hours. Items shipped back to us without an RA number cannot be accepted and will be returned. You will be charged for shipping.
Please ship your return promptly after receiving your RA. Your item must be shipped back to us within 7 days of receiving the RA number issued to you.
Make a copy of your receipt and mark clearly the RA number and then write the reason why you are returning your purchase and anything more you'd like to share with us.
Place receipt and item(s) into a secure packing carton/envelope. We are not responsible for lost items so please insure your package if you have any concern.
Postage must be pre-paid. We do not receive CODs.
Write the RA number on the outer box for expedited service once we receive your package. Send your package to:
James & Olive
431 S. Main St
Rochester, MI 48307
The refund will be processed and credited to the same account to which your purchase was originally billed. We will credit your account within 14 business days and it will show up on your next statement depending on the issuing bank and/or billing cycle. If you are returning a gift accompanied by a gift receipt, a store credit will be mailed to you.
Price Adjustments: Please note that we do not offer price adjustments on previous purchases after 7 days of date of purchase.